55cae Privacy Policy

1. Introduction

55cae ("we", "us", "our", "the Platform") is committed to protecting the privacy and personal data of all users who access and use the 55cae online gaming platform at https://55cae.app. This Privacy Policy has been prepared in accordance with internationally recognised data protection principles and applies to all personal information collected through the 55cae website, mobile platform, customer support channels, and any other service operated under the 55cae brand.

This policy should be read alongside the 55cae Terms & Conditions and Responsible Gaming Policy, both of which are incorporated herein by reference. If you have any questions about how your personal data is handled, our support team is available 24/7 and can be reached at [email protected].

2. Data Controller

For the purposes of applicable data protection law, 55cae acts as the data controller in respect of the personal data of its registered users and platform visitors. As data controller, 55cae determines the purposes for which and the means by which personal data is processed.

55cae operates under an international gaming licence and maintains data processing practices aligned with the requirements of that licence. All data processing activities are conducted in accordance with the terms of this Privacy Policy and applicable legal obligations.

3. Personal Data We Collect

55cae collects personal data through several channels — directly from you when you register or interact with the platform, automatically through your use of the platform, and occasionally from third-party verification services. The categories of personal data we may collect include:

55cae does not knowingly collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health data, except where the collection of such data is strictly required to comply with responsible gaming obligations (for example, recording a self-exclusion request linked to a gambling disorder).

4. How We Use Your Personal Data

55cae uses the personal data it collects for the following specific and legitimate purposes:

• Account creation and management: To register your account, verify your identity, and maintain accurate account records throughout your relationship with 55cae.
• Service delivery: To process your deposits and withdrawals via JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, or USDT; to credit bonuses and process winnings; and to provide access to all casino and sports betting products on the platform.
• Identity verification (KYC / AML): To verify your age (21+), identity, and the source of funds in your account, as required under the anti-money laundering obligations of our international gaming licence.
• Customer support: To respond to your queries, resolve complaints, process responsible gaming requests such as self-exclusion, and communicate important account-related information.
• Fraud prevention and security: To detect, investigate, and prevent fraudulent activity, money laundering, collusion, and any other conduct that violates our Terms & Conditions or applicable law.
• Responsible gaming: To monitor gameplay patterns for signs of problem gambling behaviour, apply deposit limits or session restrictions at your request, and enforce self-exclusion where applicable.
• Platform improvement: To analyse aggregate usage data in order to improve the performance, security, and user experience of the 55cae platform.
• Legal compliance: To meet our obligations under the terms of our gaming licence, respond to lawful requests from regulatory or law enforcement authorities, and maintain records as required by law.
• Marketing (with consent): To send you promotional offers, bonus notifications, and platform updates where you have opted in to marketing communications. You may withdraw consent at any time.

5. Legal Basis for Processing

55cae processes your personal data on the following legal bases:

• Contractual necessity: Processing required to fulfil the contractual agreement between you and 55cae — including account registration, payment processing, and game delivery — is carried out on the basis that it is necessary to perform the contract to which you are a party.
• Legal obligation: Processing required to comply with applicable laws and regulatory obligations — including KYC/AML checks, age verification, and reporting obligations to gaming authorities — is carried out on the basis of legal obligation.
• Legitimate interests: Processing for fraud prevention, platform security, responsible gaming monitoring, and aggregate analytics is carried out on the basis of 55cae's legitimate interests, provided those interests are not overridden by your fundamental rights and freedoms.
• Consent: Processing for marketing communications and non-essential cookies is carried out on the basis of your explicit, freely given consent. You may withdraw consent at any time without affecting the lawfulness of prior processing.

6. Data Sharing with Third Parties

55cae does not sell or rent your personal data to any third party. We may share your personal data with the following categories of third parties, strictly for the purposes described in this policy:

• Payment processors: JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, and USDT processing services receive the financial data necessary to process your transactions. Each processor operates under its own privacy policy and data security standards.
• Identity verification providers: Third-party KYC and AML compliance services that verify your identity documents and conduct liveness checks as part of our regulatory obligations.
• Game software providers: Third-party game studios and live dealer platform providers that supply the games available on 55cae may receive limited technical data (such as a pseudonymous player ID) necessary to deliver their services.
• IT and infrastructure providers: Cloud hosting, content delivery, and cybersecurity service providers who process data on our behalf under strict data processing agreements that prohibit use of the data for any purpose other than providing services to 55cae.
• Regulatory and law enforcement authorities: Where 55cae is required by law, court order, or regulatory directive to disclose personal data, we will comply with such requirements and, where legally permitted, will notify you of the disclosure.
• Responsible gaming organisations: In limited circumstances, and with your explicit consent, 55cae may share relevant data with responsible gaming support organisations where necessary to protect your welfare.

Any third party that receives your personal data from 55cae is contractually required to process that data only for the specific purpose for which it was shared, to maintain appropriate security standards, and to comply with applicable data protection law.

7. Cookies & Tracking Technologies

55cae uses cookies and similar tracking technologies on its platform. Cookies are small text files stored on your device that help the platform function correctly and allow us to understand how users interact with the site. The following categories of cookies are used by 55cae:

• Strictly necessary cookies: These cookies are essential for the platform to function. They manage your login session, maintain your account state across page loads, and ensure that security features work correctly. These cookies cannot be disabled without breaking the platform.
• Performance cookies: These cookies collect anonymous, aggregated information about how visitors use the 55cae platform — for example, which pages are visited most frequently and whether users encounter error messages. This data is used solely to improve the platform and cannot be used to identify individual users.
• Functional cookies: These cookies remember your preferences — such as your language setting, preferred display options, or last-used payment method — so that you do not need to re-enter them on every visit.

55cae does not deploy third-party advertising cookies, social media tracking pixels, or cross-site behavioural tracking technologies. You may manage or delete cookies through your browser settings at any time. Disabling strictly necessary cookies will affect your ability to use the platform.

8. Data Retention

55cae retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, and as required by our legal and regulatory obligations. The following general retention periods apply:

• Account data: Retained for the duration of your active account relationship with 55cae, plus a minimum of five (5) years following account closure, as required by anti-money laundering regulations applicable under our gaming licence.
• Transaction records: Financial transaction records are retained for a minimum of five (5) years from the date of the transaction.
• KYC / identity verification documents: Retained for a minimum of five (5) years following the completion of the verification process or account closure, whichever is later.
• Support communications: Customer support transcripts and correspondence are retained for three (3) years from the date of the interaction.
• Marketing data: Where you have consented to marketing, your contact preferences are retained until you withdraw consent. Upon withdrawal, your data is removed from active marketing lists within thirty (30) days.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised so that it can no longer be associated with any individual.

9. Data Security

55cae takes the security of your personal data seriously and has implemented a range of technical and organisational measures designed to protect your data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:

• 256-bit SSL/TLS encryption for all data in transit between your device and the 55cae platform.
• Encryption of sensitive data at rest within 55cae's database infrastructure.
• Role-based access controls ensuring that only authorised personnel with a legitimate operational need can access personal data.
• Regular security assessments, penetration testing, and vulnerability scanning of the 55cae platform and underlying infrastructure.
• Mandatory confidentiality obligations for all staff, contractors, and third-party service providers with access to personal data.
• Incident response procedures that include prompt notification to affected users and relevant regulatory authorities in the event of a data breach, where required by applicable law.

Whilst 55cae takes every reasonable precaution to protect your data, no method of internet transmission or electronic storage is 100% secure. You are responsible for maintaining the confidentiality of your account password. If you suspect unauthorised access to your 55cae account, please contact support immediately at [email protected].

10. Your Data Protection Rights

As a 55cae account holder whose personal data is processed by us, you hold the following rights in respect of your personal data:

• Right of access: You have the right to request a copy of the personal data that 55cae holds about you. We will respond to verified access requests within thirty (30) days.
• Right to rectification: If any personal data held by 55cae is inaccurate or incomplete, you have the right to request that it be corrected or updated. You may update basic profile information directly through your account settings.
• Right to erasure: You may request that 55cae delete your personal data in certain circumstances — for example, where the data is no longer necessary for the purpose for which it was collected. Note that this right is subject to override where retention is required by law or regulatory obligation.
• Right to restriction: You may request that 55cae restrict the processing of your personal data in certain defined circumstances, such as while a dispute about data accuracy is being resolved.
• Right to data portability: Where processing is based on your consent or on contractual necessity, you have the right to receive your personal data in a structured, commonly used, machine-readable format.
• Right to object: You have the right to object to the processing of your personal data where that processing is based on legitimate interests. You also have the right to object at any time to the use of your data for direct marketing purposes.
• Right to withdraw consent: Where processing is based on your consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out before withdrawal.

To exercise any of these rights, please contact our support team at [email protected] with the subject line "Data Rights Request". We may need to verify your identity before processing the request. All requests will be handled within thirty (30) days; complex requests may require up to ninety (90) days, in which case we will notify you of the extension.

11. International Data Transfers

55cae's platform infrastructure and certain third-party service providers may be located in countries outside of Pakistan. Where personal data is transferred to a country that does not provide an equivalent level of data protection to that applicable in the country where you reside, 55cae will ensure that appropriate safeguards are in place to protect your data — including contractual clauses that impose data protection obligations on the receiving party equivalent to those described in this policy.

By using the 55cae platform, you acknowledge and consent to the transfer of your personal data to jurisdictions outside Pakistan for the purposes described in this policy, subject to the safeguards described above.

12. Children & Minors

The 55cae platform is strictly intended for users aged 21 years and above. 55cae does not knowingly collect personal data from any individual under the age of 21. If 55cae becomes aware that personal data has been collected from a minor, that data will be deleted immediately and the associated account will be permanently closed.

If you are a parent or guardian and believe that a minor in your care has registered a 55cae account or provided personal data to the platform, please contact us immediately at [email protected] so that we may take appropriate action without delay.

13. Marketing Communications

With your consent, 55cae may send you promotional communications including bonus offers, game announcements, PSL cricket betting specials, tournament invitations, and platform updates. Marketing communications are sent via email and, where you have provided a mobile number and consented to SMS contact, via text message.

You may opt out of marketing communications at any time by:

• Clicking the "Unsubscribe" link in any marketing email from 55cae.
• Updating your communication preferences within your 55cae account settings.
• Contacting support at [email protected] and requesting removal from all marketing lists.

Opting out of marketing communications will not affect the delivery of transactional account communications, such as deposit confirmations, withdrawal notifications, identity verification requests, or responsible gaming alerts. These communications are necessary for the operation of your account and cannot be disabled.

14. Responsible Gaming & Your Data

55cae's responsible gaming programme necessarily involves the processing of certain personal data — specifically your gameplay patterns, deposit and withdrawal history, and session durations. This data is analysed to identify indicators of potential problem gambling behaviour, in accordance with our obligations under the terms of our international gaming licence.

Where our responsible gaming monitoring identifies behaviour that warrants intervention — such as rapidly escalating deposit volumes, irregular session durations, or self-reported distress — our team may use the contact data held on your account to reach out proactively with information about available support tools, including deposit limits, cooling-off periods, and self-exclusion.

Self-exclusion requests and any associated documentation are retained securely for the duration of the self-exclusion period and for a minimum of five years thereafter, as required by our licensing obligations. This retention is necessary to prevent the re-registration of excluded players. For more information on our responsible gaming tools, please visit our Responsible Gaming page.

15. Updates to This Privacy Policy

55cae reserves the right to update or revise this Privacy Policy at any time to reflect changes in our data processing practices, the services we offer, or applicable legal requirements. When material changes are made, we will notify registered users via the email address on file and will update the "Last Updated" date at the top of this page.

We encourage you to review this Privacy Policy periodically so that you remain informed about how 55cae is protecting your personal data. Your continued use of the 55cae platform following the posting of an updated Privacy Policy constitutes your acceptance of the revised terms.

16. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data by 55cae, please do not hesitate to get in touch with our team:

• Email: [email protected]
• Subject line for data requests: "Privacy / Data Rights Request"
• Live Chat: Available 24/7 through the 55cae platform
• Response time: All privacy-related queries are acknowledged within 24 hours and fully resolved within 30 days

Our support team is fully familiar with the specific needs and concerns of Pakistani players, including those related to PKR payment methods such as JazzCash, EasyPaisa, HBL, and UBL, and will handle your privacy query with the discretion and care it deserves.